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2020 Strategic Roadmap for Digital Workplace Infrastructure and Operations

Gartner 2020

A modern digital workplace is key to digital business transformation. It must support remote work requirements, growing ranks of frontline workers, and a myriad of devices and cloud delivery options. I&O leaders must speed the modernization of applications, technologies and the skills that support them.

Published: June 19, 2020

Analysts: Leif-Olof Wallin, Dan Wilson, Stuart Downes

Freeing up resources to support business enablement will require retiring legacy technology, processes, and applications. This research describes the projects and initiatives that most tech organizations will need to address during the next three to five years, including:

  • Designing a workplace that evolves quickly and scales, with a lower cost of change, by improving the agility of I&O
  • Providing the ability to support the “new work nucleus,” a collection of personal and team productivity applications that replaces decades-old on-premise applications centered around Microsoft Office
  • Embracing new endpoint management and engineering paradigms
  • Responding more rapidly to security risks and vulnerabilities
  • Accelerating the availability of platform-independent applications to minimize delivery architectures
  • Increasing use of artificial intelligence (AI), machine learning (ML), analytics, and automation

Download this complimentary Gartner report for Infrastructure and Operation leaders responsible for digital workplace initiatives and involved in digital transformation strategies.

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