The first step in building out a collaboration platform within your organization is having a shared understand of what you want to accomplish. This should include feedback from all stakeholders, including management, administrators, and end users. The second step is to identify the right metrics, allowing you to monitor and manage the platform to ensure that end users are happy and productive, and that your business needs are being met. And finally, you need to successfully implement these plans. But what goes into the successful implementation of collaboration? What steps can you take to not only ensure that the technology is up and running, but that your operational activities, including your change management and governance processes, are optimized?
In this third and final phase of the 'Measuring Collaboration Success' initiative launched earlier this year, we will build on the work we've done around defining success and measuring that success, focusing our final survey (available here) to better understand the implementation best practices of members of the community.
Identifying Best Practices
The purpose of the initiative is to capture feedback from the community, giving all of us a better sense of the organizational priorities of our collective organizations. In your view, what are the key elements of a successful implementation? How important to your success are having sound governance, a transparent change management process, or a clearly defined deployment methodology? You may view these things as important to your internal collaboration efforts, but does your leadership team share those views? Or are there gaps in these priorities between management and the people who use the tools and platform?
What is most powerful about this community initiative is the anecdotal information that is captured -- in addition to structured, multiple choice questions, we give respondents an opportunity to share their opinions, as well. The statistics alone are usually interesting, but the most compelling information usually comes from the open-ended questions, asking respondents to share their personal experiences. We've been able to see clear patterns within our first two surveys that is not as obvious within the statistical analysis, and I encourage you to download copies of both reports (Survey 1 and Survey 2), as they will undoubtedly provide value to your own internal implementation efforts.
Learning from Others
Collaboration is a broad topic -- even within a single organization, different teams will have varying requirements and core business scenarios that may require an increasingly complex array of capabilities, and something beyond the cookie-cutter deployment. Ask most information workers whether they feel that their organization does a good job at collaboration, and you'll receive a wide variety of answers. But looking at the data captured as part of the 'Measuring Collaboration Success' initiative (which you can follow on Twitter at #MeasureCollabSuccess), you will see patterns -- and can adjust your own plans accordingly.
The primary benefit of this community initiative is that it gives all of us an opportunity to learn from each other -- what has worked, and what has failed to deliver. Please take a few minutes and complete this anonymous survey, and add your voice to the mix so that others can learn from your experiences.