Intelligent workplaces are essentially the new and improved digital workplace, or social intranet.
Remote work has quickly become the preferred way of working over the last few years, especially for large global enterprises. This makes the need to help employees do their jobs more effectively, improve productivity, reduce costs and provide an exceptional customer experience crucial. In fact, these are common goals for organizations seeking sustainable, profitable growth and digital technology will allow you to achieve them.
Reshaping how employees work is becoming a key competitive advantage, underpinned by rapidly evolving technology. In a modern organization, enterprise collaboration software is at the very heart of this, and the jewel in the crown is an intelligent digital workplace.
While an intelligent digital workplace has its origins rooted in the simple concept of a corporate intranet, it’s a far cry from the outdated tool which simply shared company information. Instead, it has the potential to create a paradigm shift in the way people work by empowering employees through bringing together the tools, places, collaboration, culture, and skills employees need to do their best work and serve their customers more effectively.
In addition to this, powered by the Internet of Things (IoT) and Artificial Intelligence, this technology makes use of individual employee data, information and connections to create a personalized employee experience.
The digital workplace revolution has been happening for some time. Let’s take a look at how workplace technology is changing, as well as the benefits of an intelligent digital workplace.
Imagine a world where every employee has a digital assistant that is accessible through their intelligent Digital workplace, like a chatbot that they can train and delegate tasks to. The assistant will be able to perform simple work through voice recognition, including adding tasks to a calendar; providing information that would normally be searched in a web browser; making and receiving phone calls or agreeing annual leave with your manager. It will even be able to anticipate an employee’s needs and make changes to their physical office environment by controlling and checking the status of smart home devices, including lights, cameras and thermostats.
Imagine an office workplace that is streamlined, highly automated, and efficient. Everyone can easily find any document, which is then easy to archive or print. Every device and app is secure and safe to use at any time.
Sound far-fetched? Using simple Artificial Intelligence technology, intelligent digital workplaces are already beginning to make this possible through voice-activated search and a connection with Internet of Things devices becoming a reality. As technology continues to evolve at pace, Intelligent Digital Workplaces will soon include more advanced cognitive computing technologies, allowing a virtual assistant to perform more complex tasks, such as making a plane reservation.
Providing an engaging employee experience is crucial in helping companies succeed in attracting and retaining a skilled workforce who are passionate about their customers. A digital workplace is a powerful way to enable employees to work better and faster, significantly improving their experience at work.
Add on the ‘Intelligent’ aspect and the benefits to both employees and organizations becomes transformative. It can empower employees to tailor how they manage their work whenever and wherever they are. For example, an Intelligent digital workplace has the potential to:
Organizations must create a work environment that mirrors the consumer-grade digital experiences we have in our personal lives. Companies want to find efficient and innovative ways to harness the power of their workforce so that they can become more productive and efficient. Employees need to be able to make informed decisions quickly while ensuring a great customer experience.
An intelligent digital workplace puts innovation in the hands of every worker, taking disparate and siloed applications that commonly don’t speak with each other, bringing them together to provide a simple, interconnected experience. Using intelligent technologies, it understands the preference of every employee to share information at the right time.
As digital workplaces become “intelligent’, changes to the way people work are accelerating. Organizations have an unparalleled opportunity to empower and enable their employees in a unique way with an intelligent digital workplace.